For answers to some of your questions about billing, please refer to the information below.
- 我可以用什么方式付款(支票、现金、信用卡)??
- 我的账单上有个医生的名字我不认识. 为什么会这样??
- Why do I see charges for services conducted in Lebanon, when I was seen in a different location?
- 为什么我有保险却要收账单?
- 如果我的保险公司有共同支付的要求, can I wait for 十大博彩推荐排名卫生 to bill me after my insurance processes?
- 我的账单什么时候能付?
- 如果我不能在30天内付清我的账单怎么办?
- 如果我付不起账单，还有别的选择吗?
- 如果我的保险公司有预先认证, 特定服务的事先批准或通知要求, 我有责任完成这项任务吗?
- 我的服务收费是怎么定的?
- What is an Explanation of 好处 (EOB) or Explanation of Payment (EOP)?
- 平均收费是多少?
- If I have additional questions regarding my bill, who can I call or email?
问:我可以用什么方式付款(支票、现金、信用卡)??
用myDH管理你的卫生保健!
- 与您的医疗保健提供者进行安全沟通
- 安排、请求或更改约会
- 申请处方续期
- 查看您的帐户并在线付款
- 检查你的医疗记录等等
A: We accept payments made by cash, check, money order, or credit card. 我们接受Visa, MasterCard, American Express和Discover.
付款方式:
- 通过邮件: Use the return envelope that came with your billing statement to make a payment by check, 汇票或信用卡.
- 当面(在黎巴嫩十大博彩推荐排名希区柯克医疗中心)请到我们的出纳处亲自付款. The Cashiers Office is located on the Main Mall, Level 3 of the Medical Center.
- In-person (at Dartmouth Hitchcock Clinics in Concord, Manchester, or Nashua)您可以到我们的任何一个注册柜台亲自付款.
- 亲临现场(柴郡医疗中心): You may make in-person payments at our Cashier’s Desk, next to registration in our main lobby.
- 当面(在新伦敦医院或新港健康诊所):你可到中央登记处亲身缴付费用
- 通过电话信用卡付款可以打电话给客户服务部.
- 在线信用卡付款可以使用您的 myDH 如果您没有帐户，请使用访客登录.
- 自动支付: 信用卡付款可以通过拨打免费电话进行 1-844-808-0730 选择合适的服务地点.
问:我的账单上有个医生的名字，我不认识. 为什么会这样??
A: There are several reasons you may not recognize a doctor's name that appears on your bill. If the service being billed is for reading an X-ray or a pathology report, 或是给你麻醉的医生, your bill will have the name of the doctor who performed these services. 在访问期间，您可能没有见过这些工作人员, 但他们是你的护理团队的重要组成部分.
Another example of a name you may not recognize on your bill is the supervising staff doctor's name. 虽然你可能会在你的访问中看到一个特定的护理提供者, 你的账单上显示的是主治医生的名字.
Q: Why do I see charges for services conducted in Lebanon, when I was seen in a different location?
A:有不同类型的服务, 比如阅读实验室测试或x光片, that are performed by Dartmouth Hitchcock Medical Center and Clinics providers located in Lebanon who help support other 十大博彩推荐排名卫生 locations or other facilities.
问:为什么我有保险却要收费?
A:许多保险公司都有病人必须支付的金额. 这些被称为免赔额、共同支付或共同保险支付. If your insurance plan requires you to pay a deductible or co-insurance, 余款将记入您的账单. If you have a question about why your insurance company did not pay part of a claim, 你应该直接给你的健康保险公司打电话.
You may also receive a bill if your insurance company does not process our claims by their due date. 如果您收到没有显示保险处理的对账单, you should contact your insurance company to determine the reason for delay.
问:如果我的保险公司有共同支付的要求, can I wait for 十大博彩推荐排名卫生 to bill me after my insurance processes?
A: 十大博彩推荐排名卫生 providers expect co-payment amounts to be paid at the time of service. 请准备好在办理登机手续时支付自付费用.
问:我的账单什么时候能付?
A: When you are contacted before your service to confirm insurance and address information, you will be told if there is deductible or coinsurance amounts that you will owe or if there are any outstanding balances for prior services. You will be given the opportunity to make payment or payment arrangements during the privacy of this call. You may also be told about any outstanding balance when you arrive for your appointment to make sure you know about the balance and give you the option to make payment arrangements. Payment in full is expected upon receipt of your statement unless you establish a budget plan.
问:如果我付不起帐怎么办?
A:你应该联系客服谈谈付款计划.
问:如果我付不起账单，还有其他选择吗?
A: 十大博彩推荐排名卫生 is made up of charitable organizations and has a shared 金融援助 Policy. Your inability to pay for care should not prevent you from receiving medically necessary services. 进一步了解我们的 财政援助计划 或打电话 1-844-808-0730 如果你有问题.
问:如果我的保险公司有预先认证, 特定服务的事先批准或通知要求, 我有责任完成这项任务吗?
A: The specific requirements and responsibility for completing pre-certification or notification depend on several things:
- Contract agreements between 十大博彩推荐排名卫生 providers and facilities with your insurance company, or
- 您的保险或雇主团体计划规定的要求.
在很多情况下, 十大博彩推荐排名卫生 staff will assist with these requirements if we have a contract with your company. 然而, 如果你有问题 about your responsibility for completing these requirements, 你应该直接与保险公司联系. You may have to pay a higher deductible or coinsurance amount if these steps are not completed.
问:我的服务收费是多少?
A: In setting service charges, 十大博彩推荐排名卫生 considers the following:
- 提供服务的成本, incorporating both the incremental cost of each item to be priced and the fully loaded cost
- 市场营销竞争力, which encompasses both competitor prices and availability of services in the marketplace
- Reimbursement rates, which consider the amounts to be paid under health plan contracts
Various pricing methodologies are employed for our services based on the availability of cost information and the ability to measure resource consumption. 更详细的定价原则已被记录药房, OR, 研究, 辅助用品, 及专业费用. 当我们建立新的服务时, part of the comprehensive review includes setting prices for the program. Prices are reviewed for both appropriateness and reasonableness at least annually in conjunction with the budgeting process. Prices are reviewed on an ad hoc basis as issues or concerns are identified.
Q: What is an Explanation of 好处 (EOB) or Explanation of Payment (EOP)?
A: These are documents showing a detailed listing of how your insurance company processed your claim or bill. EOB或EOP由您的保险公司直接邮寄给您.
问:平均收费是多少?
A: 指控 can vary for the same type of service based on individual patient needs. The average charge listed is the mid-range charge for patients receiving the same care and treatment.
Q: If I have additional questions regarding my bill, who can I call or email?
A:打电话给客户服务部，电话号码是 1-844-808-0730.